POHL, Sabine; BATTISTELLI, Adalgisa; DJEDIAT, Abdel; ANDELA, Marie

doi:10.1016/j.ijans.2022.100424

Laboratoire de psychologie [LabPsy]

DJEDIAT, Abdel

Langue

Article de revue

Ce document a été publié dans

International Journal of Africa Nursing Sciences. 2022-01-01, vol. 16, p. 100424

Résumé en anglais

Background There is growing interest in the relationships between supervisor/co-worker support and nurses’ perceived quality of care and organizational citizenship behaviours. However, few studies have investigated the effects of emotional support of supervisors and colleagues on the performance of nurses over time and the psychological mechanisms that underlie the above-mentioned relationships. Objective The aim of our study was to better understand the process promoting nurses’ perceived quality of care and organizational citizenship centred on helping others. To better understand these processes, we focused on the perceived emotional support originating from the supervisor and that from the co-workers and analysed to which extent they were, over time, related to quality of care and organizational citizenship through work engagement. Method A two-wave design was used to collect the data. Survey data was gathered from 188 nurses from two hospitals in Algeria. Mediation analyses were carried out using structural equation modelling. Results The results revealed that nurses’ work engagement mediates the relationships between quality of care, organizational citizenship behaviour and supervisor and co-workers emotional support. Conclusion Results underlined the importance of putting in place schedules to improve supervisor emotional support, co-worker emotional support and work engagement in order to improve quality of care.< Réduire

Mots clés en anglais

Co-worker

Emotional support

Organizational citizenship behaviour

Quality of care

Supervisor

Work engagement

URI

https://oskar-bordeaux.fr/handle/20.500.12278/171812

DOI

http://dx.doi.org/10.1016/j.ijans.2022.100424

Unités de recherche

Laboratoire de psychologie (LabPsy) - UR 4139

Voir/Ouvrir

Métadonnées

Partager cette publication !

Licence d’utilisation du document

Emotional support at work: A key component for nurses’ work engagement, their quality of care and their organizational citizenship behaviour

Langue

Ce document a été publié dans

Résumé en anglais

Mots clés en anglais

URI

DOI

Unités de recherche