A cross disciplinary approach to analyse the effects of digitalized service implementation
Langue
en
Communication dans un congrès
Ce document a été publié dans
Exploring service science, Exploring service science, 2010-02-17, Geneva. 2010p. 289 - 295
Springer
Résumé en anglais
Service orientation has become through the year a practice that many organizations use to gain a competitive advantage whatever their sector of activity. Most of them are digital services that replace prior services or ...Lire la suite >
Mots clés en anglais
Service science
web service
service performance measurement
social integration perspective