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The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy
| dc.rights.license | open | en_US |
| hal.structure.identifier | Institut de Recherche en Gestion des Organisations [IRGO] | |
| dc.contributor.author | FLACANDJI, Michael
IDREF: 194598330 | |
| hal.structure.identifier | Institut de Recherche en Gestion des Organisations [IRGO] | |
| dc.contributor.author | VLAD, Mariana | |
| hal.structure.identifier | Institut de Recherche en Gestion des Organisations [IRGO] | |
| dc.contributor.author | LUNARDO, Renaud | |
| dc.date.accessioned | 2025-01-15T15:49:52Z | |
| dc.date.available | 2025-01-15T15:49:52Z | |
| dc.date.issued | 2024-05 | |
| dc.identifier.issn | 0969-6989 | en_US |
| dc.identifier.uri | https://oskar-bordeaux.fr/handle/20.500.12278/204304 | |
| dc.description.abstractEn | The literature on retail apps has overlooked i/their potential impact on shopping well-being, ii/the underlying mechanisms for this effect, and iii/how such shopping well-being can trigger loyalty in an omnichannel context. To fill this gap, we mobilize the self-determination theory and, in a first study, show that using a retail app does not increase consumers’ sense of autonomy, but does increase that of competence, thereby enhancing their shopping well-being and loyalty intention. Using an experimental design, a second study replicates these findings and shows that the sense of competence triggered by app customization leads to greater shopping well-being among people with low technology expertise. | |
| dc.language.iso | EN | en_US |
| dc.subject.en | Retail app | |
| dc.subject.en | Self-determination theory | |
| dc.subject.en | Shopping well-being | |
| dc.subject.en | Competence | |
| dc.subject.en | Autonomy | |
| dc.subject.en | Customization | |
| dc.subject.en | Technology expertise | |
| dc.title.en | The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy | |
| dc.type | Article de revue | en_US |
| dc.identifier.doi | 10.1016/j.jretconser.2024.103762 | en_US |
| bordeaux.journal | Journal of Retailing and Consumer Services | en_US |
| bordeaux.page | 103762 | en_US |
| bordeaux.volume | 78 | en_US |
| bordeaux.hal.laboratories | Institut de Recherche en Gestion des Organisations [IRGO] | en_US |
| bordeaux.institution | Université de Bordeaux | en_US |
| bordeaux.peerReviewed | oui | en_US |
| bordeaux.inpress | non | en_US |
| bordeaux.import.source | crossref | |
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| hal.popular | non | en_US |
| hal.audience | Internationale | en_US |
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| dc.rights.cc | Pas de Licence CC | en_US |
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