Techniques de l’Information et de la Communication et risques psychosociaux sur le poste de travail tertiaire

Abstract

Psychosocial risks are recognized as one of the major problems of the contemporary professional world and the European social dialogue has took on the fight against the first of them, the pandemic of work-related stress, as a priority.In this context the relationship between information and communication technology (ICT) that inner-vates companies as well as society and psychosocial risks is not formally established.One continues to consider worker on one side and tools on the other side as if they were mere passive instruments to support men at work, as if it was necessary and sufficient to be formed in the instruc-tion for their use.A national statistical survey, focus groups, qualitative interviews and participant observations show that the lack of awareness of the digital ecosystem of tertiary workplaces has resulted in ignorance of the adverse effects that are as powerful as many.This gap leads to widespread control deficiencies in workers and professional organizations.