Listar IRGO (Institut de Recherche en Gestion des Organisations) - EA 4190 por autor "LUNARDO, Renaud"
Mostrando ítems 1-3 de 3
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Promises to employees matter, self-identity too: Effects of psychological contract breach and older worker identity on violation and turnover intentions
KRAAK, Johannes Marcelus; LUNARDO, Renaud; HERRBACH, Olivier...
(Journal of Business Research. vol. 70, pp. 108-117, 2017-01-01)Article de revue -
When and why signaling frontline employee inexperience can prove to be an asset: Effects on consumer forgiveness for service failure
FLACANDJI, Michael; CUSIN, Julien
; LUNARDO, Renaud
(Psychology and Marketing. vol. 40, n° 12, pp. 2728-2742, 2023-09-09)Article de revue -
A time(ly) perspective of the service recovery paradox: How organizational learning moderates follow-up recovery effects
LUNARDO, Renaud; CUSIN, Julien; FLACANDJI, Michael
(Journal of Business Research. vol. 166, pp. 114088, 2023-11-01)Article de revue