GUILLON, Delphine; VILLENEUVE, Eric; MERLO, Christophe; VAREILLES, Elise; ALDANONDO, Michel

doi:10.1016/j.ifacol.2019.11.187

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GUILLON, Delphine
ESTIA INSTITUTE OF TECHNOLOGY

VILLENEUVE, Eric

ESTIA INSTITUTE OF TECHNOLOGY

MERLO, Christophe

ESTIA INSTITUTE OF TECHNOLOGY

Langue

Communication dans un congrès

Ce document a été publié dans

IFAC-PapersOnLine, Proceedings of the 9th IFAC Conference on Manufacturing Modelling, Management and Control MIM 2019 - Berlin, Germany, 28–30 August 2019, MIM 2019 - 9th IFAC Conference on Manufacturing Modelling, Management and Control, 2019-08-28, Berlin. 2019, vol. 52, n° 13, p. 295-300

Résumé en anglais

When responding to call for tenders, many bidding companies offer services. This paper focuses on how to model industrial services during the bidding process to be able to easily develop them. A product offer configuration model is presented, then a reflection about the extension of this model to service offers is conducted. A study of the literature about service definition is dealt and services characteristics are identified. Their impact on the product offer model is analyzed and new characteristics are introduced. This work makes possible to propose a typology to adapt the product offer model to services.< Réduire

Mots clés en anglais

Industrial services

Pricing and outsourcing

Bidding process

Offer modelling

Knowledge management in production

Decision-support for human operators

URI

https://oskar-bordeaux.fr/handle/20.500.12278/173151

DOI

http://dx.doi.org/10.1016/j.ifacol.2019.11.187

Project ANR

Outils logiciels et ProcEssus pour la Réponse à Appel d'Offres - ANR-16-CE10-0010

Unités de recherche

ESTIA - Recherche